Refund & cancellation policy
Last updated: October 9, 2026
SentinelOps currently offers its Pilot workspace at no charge and is not accepting new paid subscriptions. This policy explains how to get help with an existing subscription or billing issue.
Free pilot
There is no charge, recurring payment, or refund for the free Pilot workspace. Creating a Pilot workspace does not enroll you in a paid plan.
Existing subscriptions and cancellation
If you have an existing paid subscription, its purchase terms and cancellation conditions continue to apply. Use the billing portal linked in your account where available, or contact cs@sentinelops-ai.com if you need help accessing it. Applicable consumer rights are not limited by this policy.
Refund requests and billing issues
For a charge relating to an existing subscription, contact cs@sentinelops-ai.com with the checkout email, transaction date, and receipt or transaction reference. Do not send full payment-card details by email. Where Paddle processed the transaction, we can direct you to its buyer support and refund process. This policy does not limit non-waivable statutory rights.
Questions? Contact cs@sentinelops-ai.com.